Associate Scheme queries Please email us whenever possible at: associateuk.im@pg.com
If you are not able to use email,you can reach us by phone or post at Phone: 01932 896112 Postal Address: The Associates Scheme, HR Department, Proctor & GambleUK, The Heights, Brooklands, Weybridge Surrey, KT13 0XP .
Pension Hub Contact Centre
Pension Hub Technical Helpline
If you need to reset your password or have any technical issues with logging in to Pension Hub, please contact the help desk below. (If you need to be reminded of your User ID, please follow the User ID instructions below.)
Telephone
0800 066 8935 (overseas +44 800 066 8935)
Email
pgpensionhub@aon.com
Hours
Available Monday to Friday, 9am- 5pm (excluding public holidays).
Forgotten User ID
To be reminded of your User ID, please contact the relevant number below.
Defined Contribution (DC) Scheme
Telephone
0345 646 0417 (overseas +44 345 646 0417)
Defined Benefit (DB) Scheme / DB AVCs (Clerical Medical, Phoenix Life or Prudential)
Telephone
0330 123 4932 (overseas +44 330 123 4932)
Defined Benefit (DB) Scheme plus Defined Contribution (DC) AVCs
Call either number listed above
The Aon MasterTrust
Telephone
0345 646 0412 (overseas +44 345 646 0412) Multi Factor Authentication (MFA) issues
If you no longer have access to the email registered for authentication notifications, or you are having trouble with the authentication process, please contact the Pension Hub Technical Helpline on 0800 066 8935 (overseas +44 800 066 8935).
Pensions Administration Helpdesk
If you have a query about your P&G pension, please contact the relevant Pension Administration helpdesk as shown below. Please be prepared to answer security questions to verify your details:
Defined Benefit Section of the Procter & Gamble Pension Fund
For questions related to the PG DB, GUK, GGRP Core, Clairol, Wella & Duracell Sections.
Telephone
0330 123 4932 (overseas +44 330 123 4932)
Email
PG.DBPensions@aon.com
Defined Contribution Section of the Procter & Gamble Pension Fund
For questions related to the PG DC & GGRP Top-Up Sections and DB AVCs (unless you are invested with Clerical Medical, Phoenix Life or Prudential, who should be directed to the DB helpline).
Telephone
0345 646 0417 (overseas +44 345 646 0417)
Email
admin@aondefinedcontribution.co.uk
Procter & Gamble Section of The Aon MasterTrust
For questions related to the Procter & Gamble Section of The Aon MasterTrust.
Telephone
0345 646 0412 (overseas +44 345 646 0412)
Email
admin@theaonmt.co.uk Financial Management Tools
Please direct any questions regarding the financial wellbeing tools on the Pension Hub to the relevant provider:
Well One Money (Zendesk)
If you have any questions regarding your Well One Money account, access, or registration, please contact the Zen Desk via the link below:
https://wellonemoney.zendesk.com/hc/en-gb
Cushon
If you are an existing customer and use the Cushon app, you can access support via the Settings, Support, and send a message via the ‘Contact’. Alternatively, you can use the contact details below:
Telephone
For Defined Benefits(DB)Pensioners
including the P&G Defined Benefit,Gillette Schemes
Duracell,Wellaand Clairol
Phone: 03301234932
EmailPG.DBPensions@aon.com
Postal AddressProctor & GamblePension Fund,
Aon,
POBox 196,
Huddersfield,
HD8 1EG Defined Benefit(DC)Pensioners
Phone:0345 646 0412
Email: admin@theaonmt.co.uk
Postal Address: The Aon Master TrustContactCentre,
Sunderland,
SR43 4DF Shares Queries
Link Group: 0371 6640330
E-Mail: p&g@linkgroup.co.uk
Website:www.mypgshareportal.com Stock Options Queries E*Trade: 1-650-599-0125(This is a direct line from any country) Website:https://us.etrade.com/home/
AXA Medical Insurance Queries
For Coverage queries & Claims Phone08000 682496 For AXA Premium Payment Queries Phone: 0203 9720819
Other Queries
For any other queries you may have relating to your former employment
with P&G,or benefits payments or tax, please contact our helpline Get Help on 0203 9720819 To verify your identity you will be asked to provide the last 4 digits of your National Insurance Number. If you don't know this, you will be asked to provide the last digits of the Bank Account your pension is paid into.
.
Death of a P&G Retiree
To report the death of a retiree, please follow all of the below steps
to ensure that all relevent benefit providers have been advised.
For Pensions
Call our pensions administrator Aon with the following information:
• Name, address, date of birth and National Insurance number of
the deceased
• Date of death
• Name of the immediate Next of Kin
• Name and address for correspondence
• Contact telephone number and/or email address
• Details of the funeral arrangements (optional)
If the retiree was a member of the P&G Defined
Benefit Pension Schemes (includes P&G DB Scheme,
Gillette, Duracell, Wella and Clairol): Email: PG.DBPensions@aon.com Phone: 0330 123 4932
If the retiree was a member of the
P&G Defined Contribution (DC) Pension Scheme Email: admin@theaonmt.co.uk
Phone: 0345 646 0412
If you are not sure which pension scheme the retiree
was a member of, we recommend that you use the
contact details above for the P&G Defined Benefit
Scheme. You will be redirected by Aon if this is not
correct.
For Shares
Call Link Group with the following information:
• Name, address, date of birth and National Insurance number of
the deceased
• Date of death
• Name of the immediate Next of Kin
• Name and address for correspondence
• Contact telephone number and/or email address. Phone: 0371 664 0330
Email: estateassistance@linkgroup.co.uk For Associate Scheme and Christmas Hamper
Email the Associate Scheme on
associatesuk.im@pg.com with the following
information:
• Name of the deceased
• Date of death
• The name of the late retiree’s spouse, if applicable
• The last P&G site the retiree worked at, if this is known
• The retiree’s retirement date from P&G, if this is known
• If the late pensioner was themselves the surviving spouse of a
retired P&G employee, please confirm the name of the retired
P&G employee and where they worked, if you have this
information.
This helps us ensure that our Associate Scheme
database and Christmas hamper list always contain
the correct details